RemoteRated Essential Advice: Chris Bourdon Cofounder & CEO of With

  • Recognize that written communication may not always be the best approach, particularly for disagreements or for conflict resolution. Sometimes a synchronous conversation is the best approach to ensuring things don’t get too heated or that nobody gets misunderstood. As a leader, always be mindful of when to move things from chat or email into a real conversation.
  • As a leader, proactively seek to keep in touch and have one-on-one conversations wherever and whenever possible. Don’t lose sight of the relationships that drive the business, and the connections between individuals that enable that. While one-on-ones might not be infinitely scalable, they are worth prioritizing.
  • Early on, find people that embrace challenges and don’t need micromanaging. It’s critical that you find people who are comfortable and excited to take on a challenge, and go get it done without the need for constant check-ins and questions.
  • Create structure for task-level check ins, as well as personal development check-ins. In remote operations, these things can easily get mixed together, often to the detriment of both. Create conversations and interactions that allow team members to check in and work on their projects and personal development separately.
  • Take writing seriously! Great remote operations are often asynchronous, which is in turn driven by great documentation, great documentation is driven by great writing. As a leader and manager, seek workflows, tools, and habits that allow you to write effectively and consistently.

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